A lot of marketing in the water sector looks busy, but not necessarily effective. Campaigns get launched. Content gets published. Events get attended. But when you ask a simple question, what is this actually driving? The answer is often unclear. That’s where strategic marketing leadership matters. A fractional CMO doesn’t just add more activity. They bring focus. What markets should you prioritize? What problem do you really solve? Why should a utility choose you over altern

Smart city conversations often focus on infrastructure: connected systems, IoT devices, and digital platforms. But there’s one critical element that’s often overlooked: the customer. Water utilities have traditionally operated behind the scenes. If everything works, no one notices. But in a smart city, that model is changing. Customers now expect transparency. They want to understand their usage, receive alerts about leaks, and have tools to manage consumption. More important

Non-revenue water (NRW) continues to be one of the biggest challenges utilities face globally. Traditionally, the approach has been reactive, focusing on 1) find leaks, 2) fix leaks, and repeat. But that model is no longer sustainable. A proactive strategy starts with visibility. District metering areas (DMAs), continuous monitoring, and acoustic sensors are giving utilities a clearer picture of where losses are occurring. But again, technology alone isn’t the answer. The rea

For years, “smart water” has meant deploying sensors, automating reads, and digitizing infrastructure. But the industry is moving beyond simply being smart—we’re entering the era of intelligent water systems. The difference? Intelligence implies action. Utilities today are collecting more data than ever to measure flow rates, pressure, water quality, asset performance. But data alone doesn’t solve problems. The real value comes when systems can interpret that data, identify r

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As we try to embrace a rainy Spring, I think of the precious resource flowing out of our gutters. Other than it’s first job of watering...

March is Women’s History Month and it seems only fitting to talk about women’s roles in water. Have you ever thought about women’s roles...

We are starting the new year off with good news for our Midwest! Lake Mead’s water levels are recovering from dry spells in 2022, that...

Electric grid resilience is a buzz word of late, along with data centers and EV charging stations. What they all have in common is their...

That’s right, believe it or not dairy farmers are making great strides in conserving water throughout their industry. It may not be on...

There is a wonderful organization based in Boone, NC, called Wine to Water that has been bringing clean water to communities in dire...

So proud to have my first stand at Enlit Africa in Cape Town, South Africa June 7-9, 2022. We spoke with hundreds of attendees from...

After participating in several utility conferences in the first half of this year, it is clear that the utility telecommunications and...

What a great feeling to be traveling without masks and fear to see colleagues and meeting new clients around the world once again! I have...

Learning a new tool can be difficult especially one like Adobe Premier Pro but I am fortunate to have two guys on my team who have taken...

I serve as the Executive Director of the Utility Broadband Alliance (UBBA), a growing trade association dedicated to helping utilities...

After a long and arduous 8-month process, I am happy to announce that Smart Water Smart City, LLC has been awarded certification by a...

Every four years, the American Society of Civil Engineers’ (ASCE) Report Card for America’s Infrastructure depicts the condition and...

Great promo video published by the SWAN Forum to highlight the upcoming conference. I am honored to be the Outreach Committee Chair for...

Over the past 10 years or so I have been researching and monitoring the latest utility network infrastructure options for water,...