"Whatever else anything is, it ought to begin by being personal." to quote Kathleen Kelly in "You've Got Mail." I've been thinking about that quote a lot ove...

Every marketing 101 class and many business publications have shared this Great Depression story over the years. It reminds us of another time when businesse...

DURHAM, NC – Ms. Bobbi Harris, Founder & CEO of Smart Water Smart City, LLC was recently named to the National Small Business Association (NSBA) Leadership C...

Thought leadership and industry expertise are only obtained through years of listening and learning from others. I've spent the better part of the last 20 ye...

I recently received my 2019 frequent flier summary from American Airlines, and was shocked with all my travel in a year of great personal and professional tr...

For more than 20 years I have heard speakers share the story of the old man and the mule. It took on slight variations each time, but essentially it was the ...

After European Utility Week in Paris, I headed to Tel Aviv for the WATEC conference which took place Nov. 19-21. WATEC 2019 had a strong focus on building im...

This past week Paris, France played host to the European Utility Week and POWERGEN Europe conferences. And I was once again invited to participate as a membe...

I had a great week at the 99th Annual Conference of the North Carolina Section of the American Water Works Association and the North Carolina Water Environme...

Grid modernization and digitization are driving utilities to move beyond legacy narrowband communications to advanced private broadband solutions. Earlier th...

I took yet another "red-eye" flight this week - home from the American Water Works Association ACE Conference in Denver - and for many people the lack of sle...

I spent last week in Cape Town, South Africa participating in the African Utility Week conference. Throughout my many activities of the week, I felt quite in...

It is true that happy employees and leaders are more effective, engaged, resilient, creative, social, and productive – all crucial factors in organizational ...

After nearly five years in business, it was time to refocus and refresh. Thankfully I have a great graphics team for creative insights. Take your time and en...

Today I had the chance to speak at the International Wireless Conference and Expo (IWCE) in Las Vegas about a key subject. Smart Cities get a lot of hype and...

Today I received some awesome news.... for the first time I have received a global honor from the industry about which I am very passionate. Itron sponsored ...

The issue? America’s infrastructure is crumbling, while some areas saw improvement in the last year others declined. Infrastructure is important to the econo...

The utility industry is undergoing a profound change thanks to new “smart” technologies and push for smart cities – this evolution will usher in greater effi...

Three overnight flights is all it takes to get from Palm Springs, California to Cape Town, South Africa...but these places 12,000 miles apart have a great de...

The arrival of new telecom and communicating technologies, business drivers and finance challenges are blurring the edges of the utilities sector and empower...