"Whatever else anything is, it ought to begin by being personal." to quote Kathleen Kelly in "You've Got Mail." I've been thinking about that quote a lot over the past six weeks as we have had conferences cancelled and business travel squashed by this pandemic. Although I have run a remote office for more than six years, this is a strange and difficult time for businesses all over the world and even for me it is oddly quiet. I miss people. I miss hugs from a colleague on an e