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"Red-eye" Flights

I took yet another "red-eye" flight this week - home from the American Water Works Association ACE Conference in Denver - and for many people the lack of sleep, swollen feet and sore back would be a deterrent, but for me it offers some unique perspectives. I am a small business owner dedicated to my clients and to the critical industry I serve so passionately. My small sacrifice on an overnight flight means I can serve my clients best.. Similarly, utilities around the world are facing so many challenges - from stronger regulations, demanding consumers, natural disasters, security attacks, evolving technologies and aging work forces. How can they continually rise to the occasion and deliver s

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